In order to be relevant to your customers it is important to constantly monitor the their needs and wishes. The satisfaction of your customers is essential. This can be monitored with a customer satisfaction survey. Quelsa’s customer satisfaction survey provides insight into the satisfaction of your customers relative to your organization.
Why would you, as a company or organization, have a customer satisfaction survey carried out?
A customer satisfaction survey means measuring customer satisfaction. Only if you know and understand how your customers feel about your products, services and organization, you can work on increasing customer satisfaction. Attracting new customers costs more money and time than maintaining your current customers satisfied. Quelsa helps you to gain insight into the satisfaction of your customers through a customer satisfaction survey. By conducting a survey on customer satisfaction more frequently, you have more insights and it helps you to be more in control of the processes which influence customer satisfaction. You will also discover whether important internal and external changes influence the satisfaction of your customers.
When conducting a customer satisfaction survey, Quelsa will work with you to determine the most suitable way of gathering information. We draw up a questionnaire together with you from which we measure customer satisfaction. A customer satisfaction survey can be conducted online, by telephone or in writing, or a combination. It is also possible to carry out an anonymous survey of customer satisfaction, this increases the reliability of the research.
Have you previously carried out a customer satisfaction survey? Quelsa takes these results into account. You can see customer satisfaction in the long term.
After the research you’ll get a report with conslusions and recommendations. With these recommendations you get useful tools and you can immediately start working on increasing customer satisfaction.
In the end you will receive a report which, in addition to hard figures, also contains conclusions and recommendations that you can use immediately. In this way you have useful tools to improve customer satisfaction.